Refund policy

5. Right for you to cancel your contract

5.1 If you wish to change your mind about purchasing your goods and withdraw or change your order you have up to 2pm on the day before your order is to be dispatched. There is no charge for doing this.

5.2 You may cancel your contract with us for non-perishable goods you order at any time up to the end of the seventh working day from the day after we deliver the ordered goods. You do not need to give us any reason for cancelling your contract in this way nor will you have to pay any penalty. To cancel your contract you must notify us in writing at our address: Chroma House, Shire Hill, Saffron Walden, CB11 3AQ.

5.3 If you have received the goods before you cancel your contract then you must send the goods back to our address at your own cost and risk. If you cancel your contract but we have already dispatched the goods for delivery you must not open the goods when they are received by you and you must send them back to us at your own cost and risk as soon as possible.

5.4 Once you have notified us that you are cancelling your contract for goods ordered, any sum debited to us from your credit card for them will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to your account.